Studio policies
Fair, safe and on time.
These policies keep classes fair, safe and running on time at Core Balance Pilates Studio. By booking a class, you agree to them. We may update them from time to time; the current version is always on our website and at reception.
Last updated 3 October 2026
Booking & cancellation
01 / 02Please cancel at least 24 hours before your class starts if you can’t make it. Our classes are small, so a late cancellation usually means someone on the waitlist misses out.
Booking
All classes must be booked in advance through corebalancepilatesstudio.com. We can’t guarantee space for walk-ins.
Your booking is confirmed once you receive a confirmation email or app notification.
Each booking is for one person and can’t be transferred to someone else without contacting us first.
Cancelling your booking
Cancel 24 hours or more before class: the class is returned to your account as a credit, including single classes.
Cancel less than 24 hours before class: this counts as a late cancellation. The class credit is lost.
No-show (not cancelling and not attending): the class credit is lost.
Please cancel through corebalancepilatesstudio.com so your place can go straight to the waitlist.
Waitlist
If a class is full, you can join the waitlist. When a place opens, everyone on the waitlist is notified at the same time, and the place goes to whoever books it first.
Places aren’t held or reserved for anyone on the waitlist, so book quickly if you’d like the spot.
Once you’ve booked a place this way, the usual cancellation rules apply, including the 24-hour window.
Arriving late
Please arrive 5 minutes before class to settle in. If it’s your first class with us, please arrive 10 minutes early.
For your safety, we can’t admit anyone more than 5 minutes after class starts, as you will have missed the warm-up. Late arrivals who can’t be admitted are treated as a no-show.
If your place hasn’t been taken up by 5 minutes after the start, it may be given to someone on the waitlist who is at the studio.
If we cancel a class
Occasionally we may need to cancel or change a class, for example due to instructor illness. We’ll let you know as early as we can by email or app notification.
Your class credit will be returned in full, or you’ll receive a full refund for a single-class booking.
Instructors may change at short notice. This isn’t grounds for a late cancellation without charge.
Exceptional circumstances
We understand that emergencies happen. If you miss a class or cancel late because of a genuine emergency, please contact us at hello@corebalancepilatesstudio.com. Fees may be waived at our discretion.
Class packs and payment
Each pack is for one class type: reformer, tower, mat or private sessions. Reformer and tower are priced the same, but credits can’t be swapped between any class types.
The combo pack covers one reformer or tower class and one mat class a week, for four weeks.
4-packs (including private sessions) and the combo pack are valid for 5 weeks, and 8-class packs for 10 weeks, from the start date you choose at checkout (up to 1 month after purchase). Packs bought before we open start on opening day, 9 November. Unused credits expire at the end of that time.
Packs are non-transferable, non-refundable and can’t be carried over. Any credits left when a pack expires are non-refundable.
Expiry, refunds and payment disputes are covered in full in our Payment & refund policy below, which you agree to at checkout.
The intro offer is for new clients only, once per person.
Health & safety
02 / 02Your safety comes first. Please tell your instructor about anything that might affect how you exercise, every time it changes.
Health questionnaire
All new clients must complete a health questionnaire before their first class.
Please update it if your health changes, for example after an injury, surgery, illness or a change in medication.
Information you share is kept confidential and used only to keep you safe in class, in line with our privacy policy and UK GDPR.
Injuries and medical conditions
Tell your instructor before class about any injury, pain or medical condition, even if it seems minor or you’ve mentioned it before.
If you have a medical condition, are recovering from surgery or injury, or are unsure whether pilates is suitable for you, please get clearance from your GP or physiotherapist before attending.
Our instructors can offer modifications, but they are not medical professionals and can’t diagnose or treat conditions.
Pregnancy and postnatal
Please let us know if you are pregnant or have given birth in the last 12 months.
We recommend checking with your GP or midwife before starting or continuing pilates during pregnancy.
After giving birth, please wait until you have had your postnatal check (usually around 6–8 weeks) and been cleared to exercise. After a caesarean, this may take longer.
Some classes may not be suitable during pregnancy. We’ll advise you on which classes and modifications are appropriate.
During class
Listen to your body. Work within your own limits and stop any exercise that causes pain, dizziness or discomfort, then let your instructor know.
Follow your instructor’s guidance, especially when using reformers and other equipment. Don’t use equipment until you’ve been shown how.
Instructors may use light hands-on adjustments to guide your alignment. Please tell us if you’d prefer not to be touched; we’ll use verbal cues instead.
Participation at your own risk
Taking part in any exercise carries some risk. By attending, you confirm that you are physically able to take part and that the information you’ve given us is accurate and up to date. Core Balance Pilates Studio (MBHC Pilates Ltd) is not liable for injury or loss arising from undisclosed conditions, failure to follow instructions, or personal belongings left at the studio. Nothing in this policy limits our liability for death or personal injury caused by our negligence.
Hygiene and the studio space
Grip socks must be worn for all reformer, tower and private sessions. These are available to buy at reception.
Please wipe down your equipment after use with the cleaning supplies provided.
Bring a water bottle and a small towel. Please keep bags, phones and shoes out of the exercise area.
Emergencies
All our instructors are first-aid trained, and a first-aid kit is kept on site.
Please familiarise yourself with the fire exits pointed out in your first class.
Any accident or injury in the studio must be reported to your instructor straight away so it can be recorded.
Payment, expiry and refunds are in our Payment & refund policy.Read it
Questions about a policy?
hello@corebalancepilatesstudio.com